Service Division
Screen mockups
41 screens covering the whole system — sales, front office, the repair floor, inventory, management reporting and administration. Sample data throughout; nothing here is connected to anything.
Sales & CRM
CustomersEvery client organisation, with where each one sits in the lifecycle and who owns it.Customer recordThe organisation, the people inside it, and everything anyone has said to them.New customerCapped at twelve fields. The reason HubSpot went unused was that nobody finishes a long form standing in a customer's plant.Contact & job movesThe relationship is with the person. When they move, the person moves and the history stays with the facts.Send emailSent from the system so it lands on the timeline without anyone remembering to log it.Lifecycle & conversionWho owns each account, and what has to be true before it moves on.Sales analyticsLead generation, funnel velocity, potential-to-regular conversion and the big-potential watch list.
Front Office
Work ordersEverything in the building, searchable by job number, serial, customer or bin — the thing the old system could not do.Inward registrationEvery item entering the facility. The job number is issued on submit, so an abandoned form burns no number.Work order detailAYYAN INDUSTRIAL SOLUTIONS — MOTOR DRIVE, production line control board.QuotationBuilt from the engineer's diagnostic estimate. Sending it blocks all repair activity on the job.Record decisionThe decision is reached offline, by phone or email. The system records the outcome, not the conversation.Delivery challanNothing leaves the building without one — including accessories and test jigs.Storage binsFinding a board becomes a lookup rather than a search of the whole facility.
Repair Centre
Backlog & allotmentThe Service Head's queue. Concurrent load is shown but not capped — the system makes load visible, the Service Head decides.Engineer job cardWhere labour and components are booked — the only point in the system that captures the true cost of delivery.Weekly timesheetOne sitting a week, rather than stopping to log time job by job all week.Peer verificationTested by an engineer other than the one who did the work. This is the control that removes technician bias.Customer confirmationA repair is not finished until it works in the machine it came out of.Non-repairable closureFree text is blocked. Four hundred sentences meaning the same thing cannot be counted.Engineer performanceMeasured against the standard time for the boards each engineer actually worked — not raw hours, which measure which jobs they were given.
Inventory & Procurement
Parts catalogueWhat is on the shelf, what it costs, and what is about to run out.Purchase requestAn internal request, emailed to the Front Office. The purchase order itself is raised in Zoho Books.Goods receiptRecording the delivery is what puts stock on the shelf and releases the boards waiting on it. Nothing else does.Stock adjustmentCorrecting the count without disguising it as consumption on some innocent work order.
Executive MIS
MIS dashboardThe whole business on one screen. Every figure opens the report behind it, and every report drills to the individual work orders.Pipeline overviewThe water-purification pipeline from §3, made literal. Open work orders only — every stage drills to the jobs behind it.Unbilled hoursHow much of the month went to work nobody paid for, and where it went.Stuck tasksAlloted or In Progress with no timesheet entry, part movement, or status change beyond the threshold. Any activity resets the clock.Queue agingTime in current sub-status, not total job age. A forty-day-old job that entered verification yesterday is a one-day problem.Pipeline yieldReady for Invoice against written off and customer rejected — diagnostic effectiveness over time, segmented to show where capability is thin.Job profitabilityPrice against cost. Which work is worth doing, not only which work is getting done.Rework & warrantyWhat came back, why, and what the original repair actually cost once the rework is counted against it.Quotation ageingAre we slow to quote, or is the customer slow to answer? Those need completely different fixes.
Administration
Users & rolesImported from the thulirtech Google Workspace. A person can hold more than one role and gets the union of both.Status hierarchyAdd or retire a sub-status without a software release. Every MIS report follows this, so the reports change with it.Non-repairable reasonsThe controlled list technicians choose from. Growing it is how you stop people reaching for "Other".Service ratesAgreed prices per customer, part and service level, each valid for a period. The agreement is with the customer, so the same board carries a different rate for a differenLabour rate cardCost per hour by engineer level. What an hour costs us — not anyone's salary, which is not held in this system.System configurationEvery threshold the system runs on, in one place. Changing one takes effect on the next evaluation — no deployment.Bonus calculationCalculated from the frozen snapshot, approved before anything is paid, and traceable to the jobs behind every figure.